Legal notice

Legal Policies

Refund & Return Policy

At Cozzy Home, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • Returns are accepted within 7 days of delivery.
  • Items must be unused, unwashed, and in original condition.
  • Custom-made, personalized, or clearance items are non-refundable.

Return Process

To request a return, please contact us with your order number and reason for return. Once approved, return instructions will be provided.

Refunds

  • Refunds are issued to the original payment method after the returned item is received and inspected.
  • Original shipping fees are non-refundable.
  • Customers are responsible for return shipping costs.

If your order arrives damaged or incorrect, please contact us within 5 days of delivery with photos of the item and packaging.

Privacy Policy

At Cozzy Home Designs, we respect your privacy and are committed to protecting your personal information.

Information We Collect

We may collect:

  • Name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information
  • Order history

How We Use Your Information

Your information is used to:

  • Process and fulfill orders
  • Communicate order updates
  • Improve customer service
  • Send promotional emails (only if subscribed)

Information Protection

We implement secure systems and encryption to protect your personal data.

Third-Party Services

We may use trusted third-party providers for payment processing, shipping, and website analytics.

Cookies

Our website may use cookies to improve browsing experience and website functionality.

Your Rights

You may request access, correction, or deletion of your personal information at any time.

Terms of Service

By using our website and purchasing from Cozzy Home, you agree to the following terms:

Products & Pricing

  • We strive to ensure product descriptions and pricing are accurate.
  • Prices may change without notice.

Orders

  • We reserve the right to refuse or cancel any order at our discretion.
  • Customers are responsible for providing accurate billing and shipping information.

Intellectual Property

All website content including images, logos, descriptions, and designs are property of Cozzy Home Designs and may not be copied or reproduced without permission.

Limitation of Liability

Cozzy Home Designs is not liable for indirect, incidental, or consequential damages related to product use or website access.

Governing Law

These policies are governed by the laws applicable in your jurisdiction.

Contact Information

For questions regarding our policies, please contact us:

Cozzy Home Designs
Email: info@cozzyhomedesigns.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM